Technical Support Analyst

Are you ready to shape and build something new? At TechTellent, we're looking for a Support Analyst to join our brand-new support team, dedicated to running our B2C game development platform. This is your chance to make an impact by fixing processes, tackling incidents, and ensuring seamless operations for our cutting-edge products.

Why You'll Love This Role:

• Shape the Future: You'll play a key role in building and refining our support processes from the ground up.
• Autonomy: Enjoy the freedom to own your work and innovate in a supportive environment.
• Challenging and Rewarding: Work on meaningful tasks that go beyond incident resolution, including trend and root cause analysis.
• Stakeholder Exposure: Collaborate with diverse teams and stakeholders, enhancing your skills and broadening your impact.

What You'll Do:

• Take ownership of incident management—log, classify, resolve, or escalate issues as needed.
• Analyse trends and identify root causes to prevent recurring problems.
• Develop and enhance support-related processes and documentation.
• Provide timely, clear updates to customers and ensure SLA adherence.
• Collaborate with technical teams, utilising your knowledge of AWS and monitoring tools.
• Participate in an on-call rotation for high-priority support.

What We're Looking For:

• Experience: 1–3 years in a Support or Incident Analyst role, ideally within the gambling or betting industry.
• Technical Proficiency: Familiarity with AWS, monitoring tools (New Relic, Grafana), and tech stacks (.NET, Java).
• Communication Skills: A strong command of English and the ability to work with stakeholders effectively.
• Problem-Solving Mindset: Analytical and quality-focused, with the initiative to fix issues and improve systems.
• Collaborative Spirit: Work independently or as part of a team, always striving for excellence.

Your Team:

You'll report directly to our Support Manager and collaborate with a small team of talented Support Analysts. Together, you'll ensure our platform delivers seamless experiences for our users.

What to Expect from the Interview Process:

1. Introductory Call Talent Team: A chance to discuss your background, interests, and alignment with the role.
2. Final Interview with two members of our Support Team, Carl and Matt: This will involve a technical discussion, and a chance to get to know how you have approached certain work situations in the past. 

About TechTellent

Our name, TechTellent, is a fusion of Tech, Excellence, and Talent, capturing the essence of our company's core values and expertise.

TechTellent is a fast-growing global IT, tech, and software development company. By working on our own IT and software products, every team member brings a unique combination of engineering excellence and deep industry expertise.

We actively encourage innovation and stay ahead of industry trends to provide world-class solutions for our partners. All TechTellent team members should have the courage to spark change—to boost our products, our people, and our future.

Our Mission

TechTellent's mission is to fuel our teammates' passions through captivating tasks and dynamic projects. Each individual's contributions influence our products.

Our core strength is our people. By prioritising collaboration, we create an environment where teammates can freely express their true selves and have their voices heard.

We are dedicated to creating a supportive and dynamic space. 70% of our team expressed an interest in challenging tasks; we strive to provide opportunities that align with their passions and talents.

Ready to Make an Impact?

If you're a self-starter who thrives on solving meaningful challenges, we'd love to hear from you. Apply today and take the next step in your career with TechTellent.