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Technical Integration Senior Analyst Manila, ph
4 weeks ago
JOB DESCRIPTION:
- As a member of Enterprise Services, the Integration Analyst works directly with clients and internal business partners to manage the implementation of the DTCC Solutions suite of products.
- The Integration Analyst will act as the main point of contact for Client engagements while managing a project plan and supervising all onboarding activities through go-live to ensure targeted completion dates are achieved.
RESPONSIBILITIES:
- Support delivery of solution proposals, including technical specifications and cost estimations.
- Continue to grow and build on knowledge about the company's products, solutions, and related technologies.
- Serve as the business analyst/project coordinator for each client engagement. Manage project scope and timeline to ensure all work meets established quality standards and client expectations.
- Act as the primary client point of contact. Successfully engage in multiple client projects simultaneously. Communicate proactively and regularly with management regarding project updates.
- Lead regular project status meetings with clients to provide project status updates as needed in client contracts.
- Support clients during client test activities. Monitor client progress during initial production rollout and successfully hand over to Production Support teams.
- Lead all aspects of or support transition to operations and support teams after project delivery.
- Work with Senior team members to conduct post-project evaluations to assess project success and identify areas for improvement.
- Provide user documentation and support materials as needed for successful client implementation.
- Support and complete operational readiness activities and modernization exercise for various DTCC solutions.
QUALIFICATIONS:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Strong organizational and time management skills.
- Ability to understand complex technical problems and offer practical and innovative solutions.
- Excellent verbal and written communication skills, with the ability to simplify technical jargon to diverse audiences.
- Strong presentation skills with experience delivering compelling technical presentations to clients.
- Demonstrable ability to engage with customers, understand their needs, and craft technical solutions that address their difficulties.
- Experience in a fast-paced technology-driven environment.
- Ability to work independently and manage multiple projects simultaneously.
- PMP or equivalent project management certification is preferred.
- Experience in coding/programming is highly desirable.
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