Remote Support Team Lead

1 week ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

Neksjob Corporation is looking for a Remote Support Team Lead to join our Customer Service Operations team. In this role, you will be responsible for managing a team of customer service representatives, ensuring high-quality service delivery and process improvement across all customer touchpoints.

Responsibilities:
  • Team Supervision & Leadership: Oversee the daily activities of a team of customer service representatives, ensuring effective response to both high-volume, low-complexity inquiries and lower-volume, higher-complexity inquiries.
  • Customer Service Operations: Ensure the provision of excellent customer service in a remote support environment, handling phone, chat, or text inquiries and resolving issues in a timely manner.
  • Process Improvement & Efficiency: Continuously evaluate and suggest improvements to customer service processes, workflows, and policies to enhance operational efficiency and customer satisfaction.

The successful candidate will have a strong background in customer service, with experience in remote customer service (phone, chat, text) and/or in-person customer service (distribution center, repair center, walk-in service). They should be able to handle a high volume of inquiries while maintaining quality service.



  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Neksjob is looking for a highly skilled Team Lead to manage our Remote Customer Support team. As a Team Lead, you will be responsible for ensuring that customer needs are met with efficiency and professionalism, while overseeing remote customer service functions including phone, online chat, and text-based support.About the Role:The successful candidate will...

  • AI Remote Team Lead

    1 week ago


    Cebu City, Central Visayas, Philippines CebuVA AI Call Center Full time

    At CebuVA, we are seeking a highly skilled and motivated Ai Remote Team Lead to join our team. In this role, you will be responsible for guiding and growing remote teams using Ai-powered tools.Key Responsibilities:Recruit, train, and support remote ai apprenticesGuide team members through onboarding and success pathsUse ai tools to optimize productivity and...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    About the RoleWe are looking for a highly skilled Supervisor to join our Neksjob team. The ideal candidate will have experience in remote customer service and/or in-person customer service.Main Responsibilities:Oversee daily activities of a team of customer service representatives.Analyze and resolve complex customer issues that require advanced technical or...


  • Cebu City, Central Visayas, Philippines Remote VA Full time

    Job Title: Remote Healthcare RecruiterJob Type: Full-Time, RemoteLocation: Work-from-HomeJob Overview:We are seeking an experienced Remote Healthcare Recruiter to join our team. The ideal candidate must have strong experience sourcing applicants on LinkedIn and a proven track record in healthcare recruiting. This role requires excellent multitasking skills,...

  • Lead Conversion Expert

    10 hours ago


    Cebu City, Central Visayas, Philippines Remote VA Full time

    Job Title: Lead Conversion ExpertJob Type: Full-Time | RemoteJob Summary:At Remote VA, we are dedicated to delivering exceptional results, and as a Lead Conversion Expert, you will play a vital role in driving revenue growth. Your primary responsibility will be to convert qualified leads into paying customers.Key Responsibilities:Develop and implement...


  • Cebu City, Central Visayas, Philippines IntouchCX Full time

    Role OverviewWe are seeking an experienced Technical Support Team Manager to join our team. In this role, you will be responsible for leading a team of remote support analysts, managing service delivery, and driving process improvement.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation...


  • Cebu City, Central Visayas, Philippines Remote VA Full time

    **Job Summary:**Remote VA is looking for a skilled Remote Healthcare Recruiter to join our team. In this critical role, you'll source and qualify top healthcare talent for various positions, ensuring our clients receive exceptional care.You'll use advanced search techniques on LinkedIn Recruiter and other platforms to find ideal candidates, conduct thorough...


  • Cebu City, Central Visayas, Philippines OS Team Full time

    About the RoleThe successful candidate will have at least 1 year of experience in technical support, preferably in the energy or solar industry. Strong problem-solving and troubleshooting skills are essential, along with excellent verbal and written English communication skills.Able to explain technical concepts in a clear and customer-friendly manner, this...


  • Cebu City, Central Visayas, Philippines Remote VA Full time

    Job Title: Lead Generation Specialist (VA Teams)Job Type: Full-Time | RemoteJob Summary:We are looking for a results-driven Lead Generation Specialist with a strong sales background to identify, qualify, and convert potential customers into sales opportunities. This role involves researching potential clients, initiating outreach, nurturing leads through the...

  • Support Team Member

    3 days ago


    Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Welcome to TECHNOGLOBAL TEAM, INC.! We're looking for a skilled Customer Support Representative to join our team and help us deliver exceptional service to our customers.In this role, you'll be responsible for processing orders, forms, applications, and requests, as well as keeping records of customer interactions, transactions, comments, and complaints....


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We require a seasoned Data & Software Support Specialist to join our team at Aescalade Business Support Services. As a key member of our support staff, you will work hand-in-hand with our healthcare technology partner to ensure top-tier support services are delivered to our clients.Key Job Functions:Delve into complex technical issues and offer expert...


  • Cebu City, Central Visayas, Philippines CebuVA AI Call Center Full time

    We are seeking a highly skilled and motivated lead ai professionals remotely to join our team at CebuVA. In this role, you will be responsible for guiding and growing remote teams using ai-powered tools. You will use ai tools to optimize productivity and workflows and drive engagement, accountability, and results.About the Role:This is a full-time position...


  • Cebu City, Central Visayas, Philippines IntouchCX Full time

    Job SummaryWe are seeking an experienced IT Service Management Specialist to join our team as a Technical Support Team Manager. In this role, you will be responsible for leading a team of remote support analysts, managing service delivery, and driving process improvement.About IntouchCXIntouchCX is a global leader in customer experience management, digital...


  • Cebu City, Central Visayas, Philippines Lexie Staffing And Business Consulting Full time

    Lexie Staffing And Business Consulting is committed to providing exceptional customer service and seeks a skilled remote support specialist to join our team. As a customer support representative, you will interact with customers via various channels to resolve their inquiries and provide product information.Responsibilities:Assist customers via phone, email,...

  • Remote Team Lead

    2 weeks ago


    Angeles City, Central Luzon, Philippines PrimeSync Solutions Full time

    About the JobPrimeSync Solutions is looking for an experienced Remote Team Lead to join our growing team. As a key member of our organization, you will be responsible for leading and managing a team of customer service representatives.We are seeking a highly motivated individual with excellent leadership skills to drive team performance and contribute to the...

  • Team Lead

    2 days ago


    Cebu City, Central Visayas, Philippines LegalMatch Full time

    As a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for...


  • Cebu City, Central Visayas, Philippines Ethos Support Full time

    Job DescriptionEthos Support is a global business process outsourcing organization dedicated to delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. We are committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.We put people...


  • Cebu City, Central Visayas, Philippines OS Team Full time

    Position: Solar Energy Technical Support RepresentativeLocation: RemoteEmployment Type: Full-timeSalary Range: 50,000 PHPBenefits: Holiday leave, bonusesJob Overview:As a Solar Energy Technical Support Representative, you will assist Australian customers with technical inquiries related to solar energy systems. You will troubleshoot product issues, provide...


  • Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

    We are seeking a highly skilled Technical Support Analyst - Remote to join our team at Gratitude Philippines.About the Role:The Technical Support Analyst will provide remote technical support to customers, resolving technical issues and providing high-quality customer service. This role requires strong technical skills, excellent communication, and the...


  • Cebu City, Central Visayas, Philippines Remote VA Full time

    Job Title: Sales Outreach ProfessionalJob Type: Full-Time | RemoteJob Summary:We are looking for a highly motivated Sales Outreach Professional to join our team at Remote VA. As a key contributor to our sales team, your primary focus will be on establishing and maintaining relationships with potential clients.Key Responsibilities:Research and identify...