Ecommerce Operations Specialist

1 day ago

Davao City, Davao, Philippines beBeeEcommerce Full time ₱55,000 - ₱70,000
Job Overview

This role involves managing order entry, preparing and tracking documentation, and ensuring timely follow-ups. It requires strong attention to detail and handling overseas paperwork.

About the Role
  • Packaging & Shipping Requirements: Review customer specifications for packaging and shipping, and coordinate with the appropriate teams.
  • Logistics Planning & SOP Communication: Determine customer logistics requirements (routing, timing, shipment preparation, and documentation) and communicate them to warehouse personnel via a formal Standard Operating Procedure.
  • Order Processing & Coordination: Handle processing of customer purchase orders received via email, fax, or EDI; enter sales orders; and coordinate shipments with the warehouse team.
  • Invoicing & EDI Management: Send invoices and Advanced Shipping Notices (ASNs) for EDI customers.
  • Shipment Fulfillment & Issue Resolution: Monitor and proactively communicate issues related to shipment fulfillment, including inventory levels and timing concerns.
  • Cross-Team Communication: Serve as a primary point of contact between the sales team and warehouse staff/factory staff to ensure timely and accurate fulfillment of customer orders, while ensuring compliance and minimizing chargeback risks.
  • Reporting & Account Health Tracking: Assist in developing and maintaining reports that track the health of accounts and products.
  • Inventory & Availability Monitoring: Track and provide recommendations regarding product availability, including inbound purchase orders.
  • General Operational Support: As necessary, assist with other operational areas and general office tasks.

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