Elevate Your Leadership as a Customer Service Team Lead
2 days ago
Elevate Your Leadership as a Customer Service Team Lead
We are seeking a results-driven leader who can motivate and mentor our customer support teams to deliver exceptional service for e-commerce brands.
If you have a proven background in leading teams towards success, this role is for you.
About the Role- Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
- Manage KPIs, attendance, and performance with precision.
Requirements:
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Benefits:
- Opportunity to work with a talented team.
- Chance to develop and grow professionally.
-
Customer Service Team Lead Opportunity
5 days ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time $40,000 - $64,000Customer Service Team Lead Job DescriptionAt our organization, we're looking for a Customer Service Team Lead who can motivate and mentor our customer support teams to deliver exceptional service.We're seeking an experienced leader with at least 3 years of leadership experience in a customer service environment.A strong command of English is required, both...
-
Customer Service Team Lead
2 days ago
Davao City, Davao, Philippines beBeeCareer Full time $60,000 - $85,000Job OverviewLead a customer service team to deliver exceptional support experiences for clients and partners. Develop policies, procedures, and standards that align with business objectives and customer expectations.Key ResponsibilitiesManage the customer service function to meet quality standards.Design and implement customer service strategies to drive...
-
Customer Service Team Lead
2 days ago
Davao City, Davao, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000Job OverviewWe are seeking a seasoned leader to helm a dynamic customer service team. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of professionals.Key Responsibilities:Provide day-to-day guidance and leadership to a team of customer service specialists.Monitor team performance and implement strategies to enhance...
-
Customer Service Representative
6 days ago
Davao City, Davao, Philippines Optum, a UnitedHealth Group Company Full time $104,000 - $130,878 per yearROLE AND RESPONSIBILITIES:You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care...
-
Customer Service Team Lead
2 days ago
Davao City, Davao, Philippines beBeeLeader Full time ₱2,250,000 - ₱3,450,000As a seasoned leader, you have the opportunity to drive results and motivate your team towards success in this key role.Key Responsibilities:Minimum 3 years of leadership experience in customer service is essential for success in this position.Proven background in e-commerce customer service, with expertise in tools such as Shopify, BigCommerce, or Amazon,...
-
Customer Service Team Lead
2 days ago
Davao City, Davao, Philippines beBeeLeader Full time ₱33,500 - ₱38,500About This PositionOur company is seeking a highly skilled and experienced leader to manage our customer service team. The ideal candidate will have a proven track record of successfully handling customer escalations and concerns effectively via various communication channels.Key Responsibilities:Develop and implement effective strategies to resolve customer...
-
Customer Service Leadership Position
1 day ago
Davao City, Davao, Philippines beBeeLeadership Full time $45,000 - $60,000Customer Service Leadership OpportunityA strategic leader is sought after to drive success in our customer service teams. As a key member of our organization, you will be responsible for guiding and motivating our support teams to deliver exceptional service.Responsibilities:Develop and implement strategies to ensure team performance meets or exceeds...
-
Davao City, Davao, Philippines Optum, a UnitedHealth Group Company Full time $70,000 - $120,000 per yearROLE AND RESPONSIBILITIES:You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care...
-
Team Lead
1 week ago
Davao City, Davao, Philippines FGC+ Full time $60,000 - $80,000 per year#SparkSuccess at FGC+Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse...
-
Team Leads
1 week ago
Davao City, Davao, Philippines VA PLATINUM PTY LTD INC. Full time ₱104,000 - ₱130,878 per yearReady to switch to a fixed day shift schedule with weekends off?Interested in growing your leadership experience and directly engaging with clients in Australia?VA Platinum is hiring Team LeadsMULTIPLE ROLES OPENAbout the RoleAs a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless...
