Customer Experience Leader
1 week ago
A Customer Service Manager is responsible for leading a team and ensuring exceptional customer experiences. This role involves collaborating with other managers to resolve client issues and develop reporting systems that meet client needs.
Key Responsibilities- Work closely with the service center manager in the US to provide support and resolve client concerns.
- Develop and implement reporting systems to track client interactions and identify areas for improvement.
- Build domain knowledge of benefits technologies to effectively consult with clients.
- Manage team members, providing training, mentorship, and ongoing feedback.
- Collaborate with staff to promote career growth and foster a positive work environment.
- Drive consistency in team processes and deliverables to enhance quality and efficiency.
- Balance workload and optimize team utilization.
- Bachelor's degree (desired).
- At least 4 years' experience in customer service.
- Working knowledge of health & welfare and/or defined benefit pension plans.
- 2+ years of people management experience.
- Strong interpersonal skills and communication abilities.
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Customer Experience Leader
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Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000Job OpportunityAre you a people-centric individual with exceptional leadership skills looking for a challenging role where you can drive customer satisfaction and loyalty? We are seeking an experienced Customer Experience Team Leader to join our team.Key ResponsibilitiesLead a high-performing team of customer experience professionals to deliver exceptional...
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Customer Experience
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Executive Director of Customer Experience
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Customer Experience Executive
2 weeks ago
Taguig, National Capital Region, Philippines Probe CX Full timeJOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...
