Customer Experience Program Leader

1 day ago

Taguig, National Capital Region, Philippines beBeeLeader Full time ₱900,000 - ₱1,200,000
Operations Leadership Opportunity

We are seeking an experienced Operations Manager to lead our customer experience programs, manage large teams, and mentor frontline leaders. This role involves building sophisticated CX programs, managing omnichannel teams, and collaborating with senior leadership to drive business opportunities forward.

The ideal candidate will have a proven track record in customer support, staffing, forecasting, tooling, and workflow optimization. They will be able to recommend and implement program-specific enhancements, build trust with our partners, and provide transparent attention to objectives.

Key Responsibilities:
  • Act as a strategic advisor to the partner by keeping key points of contact updated on challenges and opportunities
  • Identify and evaluate partner KPIs and coach frontline leadership to meet objectives
  • Define team performance and ensure quantitative and qualitative objectives are met per contract
  • Oversee program operations, including hiring, onboarding, training, quality assurance, tool optimization, and team building
  • Deliver program-level financial results

Requirements:

  • 3+ years as a CX Operations Manager/Program Manager for multiple accounts in the BPO industry
  • 2+ years managing teams up to 100+ associates and mentoring 10+ frontline team Operations Managers, Team Managers, or Team Leads
  • Experience overseeing seasonal hiring, staffing, training, and quality control programs
  • Proven ability to develop master schedules and shifts in line with service level agreements

Benefits:

  • Full-time (40 hours a week)
  • Competitive salary based on experience
  • Benefits package such as medical, dental, and vision (location-dependent)
  • Paid Sabbatical Leave and training opportunities
  • Opportunity to own your career path at our organization

About Us:

We value care, growth, trust, ownership, and humility as foundational elements of how we work together. We believe that by putting others first, taking calculated risks, delivering on commitments, doing the right thing, and being humble, we can achieve great things together.

  • Clinical Operations Program Leader

    2 days ago

    Taguig, National Capital Region, Philippines beBeeDirector Full time ₱900,000 - ₱1,200,000

    Job SummaryThis Director-level position is responsible for managing the operational and financial performance of clinical operations programs. The role requires a strategic leader to oversee program teams, negotiate contracts, and ensure compliance with organizational and regulatory guidelines.Key ResponsibilitiesManages and oversees the performance of...

  • Strategic Customer Experience Manager

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

    Job Title: Customer Service LeaderWe are seeking an experienced and strategic customer service professional to lead our global customer service organization.Key Responsibilities:Develop and execute comprehensive customer service strategies that drive customer satisfaction, loyalty, and operational excellence across all support channels.Establish and monitor...

  • Senior Customer Experience Director

    6 days ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time $95,000 - $122,000

    Lead Customer Service ManagerJob Description:As a senior customer service leader, you will be responsible for developing and implementing effective strategies to drive team performance, quality, and productivity. Your goal is to evaluate and manage team performance, ensuring each team meets established standards.Evaluate team performance and recommend pay...

  • Chief Customer Experience Designer

    7 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time

    Customer Experience Design and GovernanceA Manager's Role in Delivering a Seamless Customer JourneyThis role is responsible for crafting and refining the end-to-end customer experience.Identify opportunities to improve the ease, personalization, and overall satisfaction of the customer, agent, and employee experience.Drive positive change by collaborating...

  • Director of Healthcare Program Management

    6 days ago

    Taguig, National Capital Region, Philippines beBeeClinical Full time $150,000 - $195,000

    Leader in Clinical OperationsOur organization's clinical operations department provides strategic oversight and leadership direction within the clinical function.Job SummaryThe Director, Clinical Ops Management oversees one or multiple programs, ensuring financial performance and compliance with organizational guidelines. This role manages program...

  • Leader in Customer Excellence

    7 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time

    Job RoleWe are seeking an accomplished Team Leader to spearhead our customer service operations. As a key member of our team, you will be responsible for driving business growth, ensuring customer satisfaction, and fostering a positive work environment.This role entails overseeing the performance of customer service representatives, providing guidance and...

  • Customer Experience Executive

    1 day ago

    Taguig, National Capital Region, Philippines Probe CX Full time

    JOB SUMMARY:Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.Educational Attainment:At least a Senior High School GraduateDesired Years...

  • Customer Experience Supervisor

    1 day ago

    Taguig, National Capital Region, Philippines Sika Full time

    · Supervise and lead the customer experience team.· Provide guidance, support, and training to team members.· Conduct performance evaluations and provide feedback.Customer Interaction Management:· Monitor and manage customer interactions across various channels (phone, email, chat, social media).· Ensure timely and effective resolution of customer...

  • Customer Experience Quality Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Aboitiz Power Full time

    Select how often (in days) to receive an alert:The CX Quality Lead sets the standards for Customer Experience, and takes the lead on discovering new ways to raise these standards by looking at the quality of interactions within the end-to-end customer journey. S/he ensures that these standards are implemented across AP DU and are evaluated regularly and...

  • Customer Experience Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000

    Customer Service LeaderThis leadership role oversees the end-to-end customer service function, including managing contact center operations and driving continuous improvement.Key Responsibilities:Lead a team of customer service managers, team leads, and associates to optimize performance and achieve business objectives.Establish key performance indicators...