
Key Account Growth Professional
7 days ago
Imagine partnering with leading technology brands in a company that prioritizes your growth, success, and community.
Job OverviewWe help global leaders strengthen customer relationships through customer success, renewals, inside sales, and channel management. We're seeking a skilled Customer Success Specialist to join our growing team.
Key Responsibilities:
- Manage high-volume customer interactions via phone and email.
- Conduct regular customer health checks and capture the Voice of the Customer.
- Develop product knowledge to address questions, objections, and customer concerns.
- Collaborate with global teams to deliver exceptional customer experiences.
- Document customer feedback and track satisfaction metrics.
Requirements:
- At least 1 year of Customer Success experience.
- Experience with Salesforce or similar CRM is a plus.
- Proven skills in onboarding new clients or product users (Presenting demos and conducting presentations).
- Experience in client management, conducting health checks, and client business reviews.
- Prior success in achieving individual and/or team sales goals.
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