Customer Banking Representative

6 days ago


Ormoc City, Eastern Visayas, Philippines Commonwealth Bank Full time

We deliver a seamless banking experience to our customers

As the public face of CommBank, our Retail Banking Services team is responsible for delivering market-leading products, services and technology to over 10 million personal and small business customers.

Our team's work has a real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home or planning for retirement. We're passionate about positively impacting our customers' lives and being there for them when they need us.

About This Role:

You'll be working as a Customer Banking Specialist in our Carnes Hill Marketplace Branch, where you'll have in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.

  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Your Skills and Experience:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers


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