Banking Service Expert
6 days ago
Role Overview
The Commonwealth Bank is seeking a skilled and customer-focused individual to join its Retail Banking Services team as a Customer Banking Specialist. This role will provide an opportunity to work with customers, understand their financial needs, and deliver tailored solutions to support their banking experience.
Key Responsibilities
- Deliver exceptional customer service by understanding and addressing the financial needs of customers, including Home Loans, Business Banking, and Financial Advice.
- Support customers with inquiries, account maintenance, and credit product applications.
- Conduct Financial Health Checks to assess customers' financial needs and identify areas for improvement.
- Provide education and guidance on in-branch technology and digital banking options to help customers make informed decisions.
- Problem-solve and provide effective solutions while championing the bank's processes and risk-adverse culture.
Requirements
- Proven experience in delivering exceptional customer service, preferably in financial services, retail, or hospitality.
- Excellent communication skills to articulate financial terms clearly and effectively.
- The ability to ask the right questions, find solutions, act with integrity, and prioritize customer needs.
- Ability to work in a fast-paced, commercial environment while considering the bigger picture for customers and providing holistic solutions.
- A genuine interest in building a career with the Commonwealth Bank and improving the financial wellbeing of customers.
- Arabic speaking skills are highly desirable.
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