Retail Banking Specialist

6 days ago


Ormoc City, Eastern Visayas, Philippines Commonwealth Bank Full time

What We're Looking For

We're seeking a talented and dedicated individual who shares our passion for delivering exceptional customer experiences. As a Customer Banking Specialist, you'll be responsible for providing expert advice and guidance to customers, helping them navigate their financial journey.

Main Responsibilities

  • Engage with customers to understand their financial needs and preferences, using your knowledge of banking products and services to provide personalized solutions.
  • Support customers with various banking-related tasks, including account maintenance, credit product applications, and other queries.
  • Conduct Financial Health Checks to identify areas for improvement and provide actionable recommendations.
  • Develop and maintain strong relationships with customers, leveraging your excellent communication and interpersonal skills to build trust and rapport.
  • Work collaboratively with colleagues to problem-solve and provide effective solutions, ensuring a seamless customer experience.

Key Qualifications

  • Proven track record of delivering exceptional customer service in a financial services or retail environment.
  • Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues at all levels.
  • Demonstrated ability to empathize with customers, ask the right questions, and provide tailored solutions that meet their needs.
  • Capacity to thrive in a dynamic, commercial environment while maintaining a customer-centric approach.
  • Genuine passion for building a career with the Commonwealth Bank and making a positive impact on customers' lives.
  • Desirable: Arabic speaking skills.


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