Live Chat Customer Service Representative

1 week ago

San Juan, National Capital Region, Philippines beBeeCustomerSupport Full time ₱10,000 - ₱40,000

Be the Voice of Our Customers' Success

Job Overview:

We are seeking proactive, service-oriented individuals to provide full-time live chat customer support. If you're comfortable interacting with customers via computer and pay close attention to details, then you may be a great fit for this role.

Key Responsibilities:
  • Respond to customer inquiries and resolve their issues through live chat in a timely and professional manner.
  • Provide accurate and helpful information about products and company policies.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Troubleshoot technical issues and provide step-by-step instructions to resolve them.
  • Escalate complex or unresolved issues to senior support staff or supervisors.
  • Maintain a comprehensive knowledge base of company products and policies to provide accurate and up-to-date information to customers.
  • Proactively identify and address customer concerns or issues to prevent potential escalation.
  • Build rapport and establish positive relationships with customers through effective communication and empathy.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
  • Collaborate with other customer support team members and departments to ensure a seamless customer experience.
  • Stay up-to-date with product updates, promotions, and industry trends to effectively address customer inquiries.
  • Continuously improve knowledge and skills through training sessions and self-education to enhance customer support abilities.
  • Strive to meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and first-contact resolution rate.
Requirements:
  • 2 years of LIVE CHAT customer support experience in the BPO or remote setting.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools.
  • Familiar with different CRM tools.
  • At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience is a plus.
  • Has own work-from-home equipment.
  • Available to start ASAP.
Benefits:
  • Fully remote work.
  • Opportunities to work with various projects.
  • Amazing Support Team (dedicated support team that you can ask questions to along the way).

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