IT Infrastructure Technician

3 days ago

Tarlac City, Central Luzon, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000
Job Title:

A Technical Support Specialist position is available in an IT department.


Responsibilities
  • Deliver technical assistance via various communication channels.
  • Troubleshoot complex hardware, software, and network issues using advanced problem-solving skills.
  • Configure, manage, and maintain networking equipment to ensure optimal system performance.
  • Administer user accounts and access across multiple platforms securely.
  • Manage SaaS applications, including provisioning, configuration, and troubleshooting to meet business needs.
  • Oversee device compliance, app deployment, and policy management within a cloud-based platform.
  • Support macOS environments, including integration with Apple Business Manager and mobile device management tools.
  • Assist with employee onboarding/offboarding by configuring IT systems and providing user training to ensure a seamless transition.
  • Maintain accurate documentation of incidents, solutions, and processes in ticketing systems for future reference.
  • Monitor system performance and security, escalating critical issues when necessary to prevent downtime.

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