
Billing Operations Manager
13 hours ago
We are seeking a highly skilled Billing Specialist to join our team and manage our end-to-end billing operations in a subscription-based environment. This is a hands-on AR execution role where Stripe Subscriptions, reconciliations, disputes, and month-end reporting play a critical part.
As a Billing Specialist, you will be responsible for managing the subscription lifecycle in Stripe, including new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking. You will also own dispute representment, preparing and submitting evidence packets to banks/card networks to protect company revenue.
The successful candidate will have 3+ years of experience in billing and accounts receivable, with a proven track record of working in a SaaS or subscription business. They will also possess strong knowledge of HubSpot for AR/billing workflows and advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
Key Responsibilities:- Manage subscription lifecycles in Stripe, including setup, changes, cancellations, and revenue tracking.
- Own dispute representment, preparing and submitting evidence to banks/payment processors.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close, including AR aging reports, reconciliations, and cash collection forecasting.
- 3+ years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representment evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
We are a growing company that values diversity, inclusion, and innovation. We celebrate differences in background, culture, abilities, and perspectives because they drive creativity and success. Our team is inclusive, international, and innovative, and we offer a competitive salary based on experience, as well as a 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri). Join us in this pivotal transition as we transform from an agency to a human-centric SaaS provider.
Diversity & Inclusion:We believe that diversity drives innovation and creativity, and we celebrate differences in background, culture, abilities, and perspectives. Your voice matters here; it really does. Join us in shaping the future of small business growth.
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