Client Relations Business Partner
1 day ago
We are a leading recruitment agency providing top talent to various industries. Our team of experts is dedicated to delivering exceptional results and building long-lasting relationships with our clients.
Job Description: Client Relationship ManagerOverviewThe Client Relationship Manager will serve as the primary point of contact between Recruiter PH and the client's vendor management team. This role requires strong communication and interpersonal skills to build and maintain effective relationships with clients.
Main Responsibilities- Represent the Company: Represent Recruiter PH on meetings with the client and related entities, ensuring attendance by required personnel from the company.
- Liaison Role: Serve as the liaison between the client and Recruiter PH, facilitating communication and resolving issues in a timely manner.
- Presentation and Reporting: Create and update presentations for business reviews with the client, coordinate with the client and operations to schedule weekly and monthly reviews, and present KPI data as necessary.
- Issue Resolution: Attend to all client escalations, work with operations and support to resolve issues, and communicate updates from the client to operations and support.
- Logistics and Administration: Handle the logistics for client visits, ensure client needs are met, and prepare and/or review the monthly invoice sent to the client.
- Educational Background: Bachelor's degree (B.A.) from a college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
- Work Experience: At least two (2) years of experience in the field/industry, and at least one (1) year of management experience in any related department.
- Language Skills: Fluency in Mandarin and English is required.
- Other Requirements: Amenable to work on a flexible schedule and willing to work on-site at VXI Bridgetowne.
- Customer Focus: Providing excellent customer service and ensuring client satisfaction.
- Communication Skills: Verbal and written communication skills, both internal and external.
- Interpersonal Skills: Exceptional interpersonal skills to build and maintain effective relationships with clients.
- Organizational Understanding: Strong understanding of organizational processes and procedures.
- Quality Orientation: Focusing on delivering high-quality results and exceeding client expectations.
- Results Achievement: Achieving goals and objectives, and meeting deadlines.
- Conflict Management: Resolving conflicts and issues in a professional and timely manner.
- Strategic Planning: Developing and implementing strategic plans to achieve business objectives.
- Data Analysis and Interpretation: Analyzing and interpreting data to inform business decisions.
- Flexibility: Adapting to changing priorities and circumstances.
- Consultation/Negotiation: Building strong relationships through consultation and negotiation.
- Time Management: Managing time effectively to meet deadlines and deliver results.
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