Operations Leadership Role
5 days ago
About Us
We are a globally recognized leader in multilingual and multicultural outsourcing services, delivering services in over 35 languages from 14 operational hubs worldwide. Our expertise lies in customer experience and trust & safety solutions.
Your Role
As an Operations Manager, you will oversee daily operations, implement operational frameworks, ensure compliance, collaborate with stakeholders, plan and coordinate activities, monitor progress, and identify and mitigate risks.
Key Responsibilities
- Manage Daily Operations: Oversee schedule changes, address unplanned absences, and ensure optimal work assignments to maintain performance standards.
- Implement Operational Frameworks: Execute account operational plans, capacity planning, and operating hours as agreed with the Project Manager.
- Ensure Compliance: Disseminate process-related information to the team, ensuring adherence to both Conectys and Client processes and policies.
- Collaborate with Stakeholders: Work with stakeholders and support departments to ensure team-level compliance with company policies and legal requirements.
- Plan and Coordinate Activities: Organize activities for yourself and your team, considering individual needs and responsibilities, while aligning with the overall action plan.
- Monitor Progress: Regularly track progress towards objectives, and prepare reports for clients and superiors in line with contract data and Conectys standards.
- Identify and Mitigate Risks: Detect weaknesses, risks, and problems, and develop and implement prevention and recovery strategies.
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