Experienced Customer Experience Strategist

2 weeks ago

Imus, Calabarzon, Philippines beBeeStrategy Full time ₱1,800,000 - ₱2,800,000
About Our Customer Experience Manager

As a strategic leader, you will oversee day-to-day customer interactions and ensure seamless support operations. You will leverage data to improve service quality and efficiency.

We are seeking an experienced Customer Experience Manager who can drive lifetime value, retention, upselling, and cross-selling opportunities. Your role will be pivotal in elevating the customer experience while generating revenue.

Responsibilities:

  • Develop a deep understanding of our brands and voice of customers to drive growth opportunities.
  • Lead initiatives that improve efficiency, elevate customer experience, generate revenue, reduce costs, or deliver a combination of these outcomes.
  • Implement AI Agent adoption to automate simple inquiries and enable deeper focus on complex issues.
  • Unlock customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings.
  • Transition CX into a revenue-generating function by integrating upselling, cross-selling, and incentive programs for CX associates.

Competencies and Qualifications:

  • People Management: Directly managed a team with proven ability to lead, motivate, and develop a CX team.
  • Excellent English Communication: Both written and verbal.
  • Strategic Vision: Proactively identified opportunities and led projects that improved efficiency, elevated the customer experience, generated revenue, reduced costs, or delivered a combination of those outcomes.
  • Data Interpretation & Storytelling: Ability to turn raw data into clear, actionable insights that drive informed decision making.
  • Business Decision-Making Mindset: Ability to evaluate trade-offs by factoring in cost, team capacity, and overall impact to make strategic choices.
  • Customer Advocacy: Understanding of customer needs and pain points, with the ability to translate insights into actionable improvements.
  • Change Management: Experienced in leading teams through process changes, new initiatives, and technology adoption while sustaining engagement and productivity.
  • E-commerce Familiarity: Experience with Shopify, Amazon, Recharge, and Skio (or similar ecommerce platforms).

  • Customer Success Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeStrategist Full time $80,000 - $120,000

    Job DescriptionWe are seeking an experienced Customer Success Strategist to join our team. In this role, you will be responsible for developing and implementing strategic plans to ensure customer satisfaction and retention.As a key member of our Customer Success team, you will work closely with cross-functional teams to understand customer needs and develop...

  • Customer Success Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomer Full time $750,000 - $1,000,000

    Job OverviewWe're seeking a results-driven Customer Success Strategist to drive customer retention by crafting user-centric experiences and executing churn reduction initiatives.Key Responsibilities:Monitor and analyze key customer metrics to inform retention strategies.Collaborate with cross-functional teams to enhance UI/UX and reduce churn.Develop and...

  • Revenue Operations Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeStrategist Full time ₱2,400,000 - ₱3,200,000

    Revenue Operations StrategistWe are seeking an experienced Revenue Operations Strategist to join our team. As a key member of our organization, you will play a critical role in driving business growth and success.Key ResponsibilitiesDesign and implement seamless integrations and workflows for end-to-end funnel tracking across Sales and Marketing...

  • Senior Digital Marketing Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeStrategist Full time ₱12,000 - ₱15,000

    Senior Digital Marketing StrategistWe are seeking a highly skilled Senior Digital Marketing Strategist to join our team. In this role, you will develop and execute comprehensive digital marketing strategies that drive business growth and revenue expansion.Responsibilities:Develop strategic client relationships and lead account planning initiatives to drive...

  • Customer Experience Advocate

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeTechnical Full time ₱15,000 - ₱20,000

    Senior Technical Support Specialist">We are seeking a skilled and experienced professional to deliver exceptional support experiences to our customers. As a key member of our customer success organization, you will be responsible for providing timely and effective solutions to customer inquiries and issues.">Main Responsibilities:">Provide ongoing training...

  • Social Media Advertising Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeAdvertising Full time $60,000 - $100,000

    Job Title:Social Media Advertising StrategistSeeking a highly skilled and experienced social media advertising professional to drive business growth through comprehensive social media strategies.The ideal candidate will have a deep understanding of social media advertising platforms, audience targeting strategies, and campaign optimization techniques.Key...

  • Digital Marketing Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeMarketing Full time $4,000 - $8,000

    Job Title:A Digital Marketing StrategistJob Description:We seek an experienced marketing professional to create and implement digital strategies that drive brand awareness and engagement.This includes developing content calendars, crafting compelling messages, and publishing engaging posts on social media platforms.The ideal candidate will have a proven...

  • Visual Brand Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeBrand Full time ₱600,000 - ₱800,000

    As a Visual Brand Strategist, you will play a crucial role in shaping the visual identity of our clients through creativity and innovation. Your primary responsibility will be to develop branding assets that capture the essence of each business, including logos, typography, color schemes, and visual identities.Key Responsibilities:Develop and refine branding...

  • Content Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeMarketing Full time ₱3,000,000 - ₱4,000,000

    Job Title: Content StrategistWe are seeking a skilled Content Strategist to drive our marketing efforts forward. This role will be part of our AI Safety Services team, responsible for generating pipeline, accelerating deals, and positioning us as the trusted voice of safe AI.Key Responsibilities:Develop targeted programs to drive qualified leads.Equip...

  • Product Strategist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeProduct Full time ₱1,500,000 - ₱2,500,000

    Job Title:A Product Strategist is required to manage the execution, planning, growth, and sustaining aspects of the development lifecycle.Core Responsibilities:Provide input on strategy, business direction, and overall product management for emerging industries.Manage various tasks and projects to support business needs.Act as an alternate for other team...