Senior IT Operations Manager

2 days ago


Makati City, National Capital Region, Philippines Realbase Full time

The Technical Lead at Realbase is responsible for leading the IT team and overseeing the day-to-day IT operations.

Main Responsibilities:
  • Lead IT Operations: Manage the daily IT operations, ensuring all systems and networks are monitored, maintained, and functioning effectively.
  • Supervise IT Support: Lead a team of junior IT staff, providing technical guidance and managing escalations to resolve technical issues promptly and efficiently.
  • Delivering IT Solutions: Assist in delivering new applications, systems, and technologies, ensuring smooth integration and operation within the existing IT infrastructure.
  • Ensure Security Compliance: Uphold IT security protocols and procedures, ensuring compliance with relevant standards and practices.
  • Manage IT Assets: Oversee the inventory of IT assets, including hardware, software licenses, and office equipment, ensuring proper management and accountability.
  • Financial Management: Utilize standard financial systems to capture budget requirements. Ensure budget adherence and address any overspend.
  • Support Remote Operations: Provide helpdesk services and IT support for local and remote employees, ensuring seamless IT systems and services operation.
  • Continual Service Improvement: Identify, document, plan, and deliver improvements based on feedback and learnings on an ongoing basis.

The ideal candidate will have previous experience in a technical support or IT management role.



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