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Customer Service Team Manager

1 week ago

Makati City, National Capital Region, Philippines WEWILL TECH CORP. Full time
Job Overview

We are seeking a highly skilled Customer Service Team Manager to join our team at WEWILL TECH CORP. This role involves leading a team of customer support specialists and providing exceptional service to our clients.

Key Responsibilities
  • Provide leadership and guidance to the customer support team.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Maintain detailed records of customer interactions and performance metrics.
  • Collaborate with internal teams to enhance customer experience.

The ideal candidate will have 1-2 years of customer service experience in Lending/Finance industry and excellent communication, problem-solving, and multitasking skills.

Requirements
  • Educational Qualifications: Minimum Diploma degree in any field.
  • Experience Level: 1-2 years of customer service experience in Lending/Finance industry.
  • Skills and Competencies: Excellent communication, problem-solving, and multitasking skills.