Strategic Business Insights Coordinator

15 hours ago

Makati City, National Capital Region, Philippines beBeePerformance Full time $60,000 - $85,000
Job Overview

The Performance Insights Specialist plays a critical role in ensuring the smooth day-to-day operations of client accounts by monitoring attendance, productivity, and performance data.

This role consolidates insights from internal tools and external reports to provide real-time updates and actionable recommendations to stakeholders.

Key Responsibilities
  • Daily Monitoring & Analysis
  • Reporting & Communication
    • Provide real-time alerts during shifts to help troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses that highlight recurring issues, risks, and improvement opportunities.
  • Collaboration & Support
    • Partner with stakeholders to provide client-facing insights that support retention and growth efforts.
    • Work closely with stakeholders to recommend corrective actions, such as coaching, training, or HR escalation.
    • Support senior leadership by consolidating data-driven insights into account health summaries.
  • Key Performance Indicators (KPIs)
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts to stakeholders.
    • Reduction of client escalations caused by attendance/productivity issues.
    • Contribution to lowering attrition through proactive monitoring.
    • Positive feedback from stakeholders on usefulness of insights.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field (preferred).
  • 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Experience in a BPO, healthcare, or client-facing services industry is an advantage.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset—able to recommend actions, not just report data.
  • Amenable to work during business hours.

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