Remote Technical Assistance Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱199,999 - ₱399,999
Technical Support Role Overview

We're looking for skilled technical support professionals to provide assistance and troubleshooting expertise to clients across various industries.

In this role, you'll be responsible for responding to technical inquiries, diagnosing and resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.

A strong command of the English language is required, as well as prior call center experience and a quiet, suitable work environment.

You'll also need a high-speed internet connection and the ability to multitask and self-manage effectively.

Position Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:
  • HMO Coverage plus a dependent
  • Dental Coverage with in-house dental assistance
  • Career growth and learning opportunities
  • Allowances for meals and other expenses
  • Performance and loyalty bonuses
  • Shuttle services and company events
Equal Opportunity Employer:

We are committed to a diverse and inclusive workplace and prohibit discrimination in hiring and employment practices.

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