Spanish Call Center Representative

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Work-at-Home Bilingual Spanish Call Center Representative

As a professional in this role, you will be responsible for delivering exceptional customer experiences via phone, email, and live chat. This involves managing inbound and outbound calls with professionalism and empathy, assisting customers with their inquiries, and resolving issues efficiently.

The ideal candidate will be fluent in Spanish and English, possess strong written and verbal communication skills, and have experience in voice, email, and chat support. They should also be familiar with Windows PC applications and have basic proficiency in Microsoft Office Suite.

Key Responsibilities:
  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.
Candidate Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and working in a dynamic environment.

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