Product Expert

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱2,000,000 - ₱5,000,000
Deliver Exceptional Customer Experiences

As a key member of our team, you will leverage your deep product expertise and strong communication skills to deliver exceptional customer experiences. Your ability to troubleshoot and resolve customer issues will be critical in optimizing support processes and contributing to our culture.

Your Key Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding your knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
The Skills You'll Need
  • Minimum 2 years proven experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Your Benefits

We're a company built on a culture of continuous improvement. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core - we're all for one, meaning you'll have a team across departments ready to help you succeed.

Why This Role Matters

This role plays a critical part in helping our customers unlock their full revenue potential. By taking extreme ownership of your work, moving with focus and urgency, and learning voraciously to stay ahead, you'll drive big wins and contribute to our shared mission.

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