
Product Development Specialist
1 day ago
A dynamic and challenging role awaits an exceptional professional as a Product Expert.
Utilize your expertise to drive business growth and excellence in product development and implementation.
About the Role- Take on a leadership position to oversee all product-related workflows, tools, and operational practices.
- Maintain in-depth knowledge of products and processes to provide guidance and support to internal teams.
- Serve as a subject matter expert for all workflows, tools, and operational practices within the assigned Line of Business.
- Analyze operational data and metrics to identify trends, inefficiencies, and opportunities for improvement.
- Develop and propose enhancements to tools, workflows, and procedures that improve overall performance and efficiency.
- Minimum 2 years of college education (IT-related course)
- 24 months CCE experience (T2, T3, SME)
- Exceptional written/verbal communication skills
- Excellent customer service skills
- Strong technical knowledge/troubleshooting skills
- Skilled in managing data analysis tools (Excel, SQL) and documentation tools
- Hands-on experience with ticketing platforms (Zendesk, Jira) and Microsoft 365
- Able to create SOPs, process flows, and knowledge bases
- Good stakeholder and cross-border team management
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Product Development Specialist
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Product Development Specialist
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Senior Product Developer
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Product Management Specialist
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