Product Development Specialist

1 day ago


Quezon City, National Capital Region, Philippines beBeeExpert Full time ₱25,000 - ₱60,000

A dynamic and challenging role awaits an exceptional professional as a Product Expert.

Utilize your expertise to drive business growth and excellence in product development and implementation.

About the Role
  • Take on a leadership position to oversee all product-related workflows, tools, and operational practices.
  • Maintain in-depth knowledge of products and processes to provide guidance and support to internal teams.
Key Responsibilities:
  1. Serve as a subject matter expert for all workflows, tools, and operational practices within the assigned Line of Business.
  2. Analyze operational data and metrics to identify trends, inefficiencies, and opportunities for improvement.
  3. Develop and propose enhancements to tools, workflows, and procedures that improve overall performance and efficiency.
Requirements:
  • Minimum 2 years of college education (IT-related course)
  • 24 months CCE experience (T2, T3, SME)
  • Exceptional written/verbal communication skills
  • Excellent customer service skills
  • Strong technical knowledge/troubleshooting skills
  • Skilled in managing data analysis tools (Excel, SQL) and documentation tools
  • Hands-on experience with ticketing platforms (Zendesk, Jira) and Microsoft 365
  • Able to create SOPs, process flows, and knowledge bases
  • Good stakeholder and cross-border team management


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