IT Service Desk Team Lead
1 month ago
We are seeking a highly skilled IT Service Desk Team Lead to join our team at Eteam Workforce Private Corporation in Pasay. As a key member of our team, you will be responsible for leading a team of 20-30 skilled IT Analysts and ensuring that they provide world-class customer service.
The ideal candidate will have 2-3 years of experience working in a Technical Help Desk environment as a Supervisor support role for a large customer base. They should also have 1-2 years of experience in customer services environments with equivalent skills.
Key Responsibilities:
- Lead a team of IT Analysts and develop their skills to provide excellent customer service
- Oversee the day-to-day operation of the team and ensure department goals are met
- Continuously monitor accuracy of results and implement improvements
- Drive a culture of continuous improvement and innovation within the team
- Communicate effectively with team members and stakeholders
The salary range for this position is Php52,000 basic pay + Php1,500 non-taxable allowance per month, based on industry standards in Pasay. We offer a dynamic work environment with opportunities for professional growth and development.
Required Skills and Qualifications:
- 2-3 years of experience in a Technical Help Desk environment
- 1-2 years of experience in customer services environments
- Strong leadership and communication skills
- Ability to work independently and as part of a team
- Flexibility to work a rotating shift schedule
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Team Lead for Customer Service Excellence Salary: Php52,000 basic pay + Php1,500 non-taxable allowance About the Role: We are seeking a highly skilled and experienced IT Team Lead to lead a team of 20-30 skilled IT Analysts in providing world-class customer service. The ideal candidate will have strong leadership skills, excellent...
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