Exceptional Customer Experience Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Opportunity

Are you passionate about delivering exceptional customer experiences and resolving issues efficiently?

We're seeking a skilled Remote Customer Service Agent to join our team. In this role, you'll handle inbound and outbound calls, provide solutions, and ensure customer satisfaction.

This is a fantastic opportunity to grow with our company and contribute to high-impact projects with leading brands. If you thrive on problem-solving and creating memorable customer interactions, we'd love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office location.

To be considered for this position, please complete a full application on our careers page, including screening questions and a brief test.

Key Responsibilities
  • Handle customer calls professionally and effectively.
  • Resolve issues promptly through efficient problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through available options to find the best solutions.
  • Follow scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the relevant team members.
  • Stay up-to-date with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Growth Opportunities

At our organization, we value your hard work and dedication. Our compensation and benefits packages are designed to be competitive and rewarding, with opportunities for growth and development.

Some of the benefits we offer include:

  • HMO Coverage.
  • Rank & File: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for advancement and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Additional rewards, raffles, recognition gifts, and treats.
Working Conditions

This role operates in a professional office environment, requiring prolonged sitting and use of a computer and telephone headset.

The employee may need to move around the office and lift up to 40 pounds as needed.

Reasonable accommodation will be provided to qualified applicants or employees with disabilities.

Our organization is an equal opportunity employer, committed to diversity and inclusion.

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