Exceptional Customer Experience Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000

Job Title: Customer Service Representative

About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our clients via phone, email, and chat.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently.
  • Provide accurate information and answers to customer questions.
  • Foster strong relationships with customers to ensure loyalty and retention.
Requirements
  • Fluency in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to change.
Benefits
  • HMO Coverage.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
Work Environment

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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