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Customer Success Partner
1 week ago
The Account Management Associate will be responsible for the following key areas:
- Manage and grow relationships with existing accounts through facilitating onboarding sessions, conducting regular check-ins and business reports, and attending to day-to-day concerns.
- Lead the discussions and negotiations of contract renewals.
- Organize marketing initiatives such as webinars and newsletters that drive member engagement.
- Solicit feedback from accounts and incorporate it into product development and overall business strategy.
- Develop deep understanding of Hive's product, as well as health plans and processes in the market.
- Support and coordinate closely with other functions to deliver an extraordinary user experience.
We are looking for a passionate, driven individual who can excel in this role. If you have a growth mindset, excellent communication skills, and a collaborative team player mentality, we would love to hear from you.
