Remote Customer Support Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $35,000 - $55,000

We are seeking a highly skilled professional to manage Walmart orders, process data accurately, and provide exceptional customer support. This role involves handling inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:
  • Order Processing: Enter, update, and verify Walmart orders with high accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into relevant systems.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows.

This position requires strong proficiency in data entry, excellent customer service skills, knowledge of inventory management and order tracking systems, and familiarity with e-commerce platforms. Proficiency in Microsoft Office, Excel, and Google Sheets is also essential for tracking sales and reports. The ideal candidate will be able to multitask, prioritize tasks, and possess strong written and verbal communication skills in English. Problem-solving skills are also necessary to handle complaints and order discrepancies.

Prior experience with Walmart Seller Account or similar platforms, as well as proficiency in Avaya, Salesforce, Citrix, or OA Genius tools, is preferred. Background in inventory management for online stores is also beneficial.

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