Proactive Customer Support Expert

18 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱120,000 - ₱300,000
Remote Customer Support Representative

We are seeking a detail-oriented and proactive professional to join our B2B Operations team as a Customer Support Representative.

This role will involve being the primary point of contact for B2B clients via email and chat, handling incoming support inquiries with professionalism, empathy, and efficiency.

You will troubleshoot and resolve operational, technical, or order-related issues in a timely manner and collaborate with internal teams to ensure smooth service delivery.

The ideal candidate will have 1–3 years of experience in customer support, account management, or operations (B2B preferred), excellent written and verbal communication skills, and strong problem-solving skills with a customer-first attitude.

Key Responsibilities:

  • Act as the front line for business clients through timely, solution-driven support.
  • Handle multiple client accounts or work in a fast-paced, multi-channel environment.
  • Maintain accurate records of client interactions and issue resolutions in CRM systems.
  • Collaborate with sales, logistics, and product teams to ensure seamless service delivery.

Required Skills & Qualifications:

  • Experience working with CRM and ticketing systems.
  • Ability to prioritize and manage time effectively.
  • Detail-oriented and organized, with a customer-first attitude.
  • Team player who can also work independently and take initiative.
  • Knowledge of Telco is a plus.

Work Arrangements:

  • Remote work arrangement.
  • New York time zone working hours.

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