Technical Leadership Opportunity

2 days ago

Cabuyao, Calabarzon, Philippines beBeeLeader Full time $50,000 - $60,000
Job Title: Team Lead

As a Team Lead, you will be responsible for leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of our user base and the continuous improvement of team capabilities and performance.

  • Manage your time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
  • Lead by example in case quality.
Key Responsibilities:
  • Proactively support users of our products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
  • Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
  • Ensure your team is following established operating procedures and collaborate with support leadership to drive solutions through knowledge sharing.
  • Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.
Requirements:
  • 2+ years experience in a Technical Support team.
  • Team leadership/supervisory experience.
  • Bachelor's Degree in Computer Science or equivalent work experience.
  • Experience in building customer relationships.
  • Strong working knowledge of Windows and Mac OS.
Benefits:
  • Competitive paid time off.
  • 4 self-care days per year.
  • National holidays.
  • Charitable contribution match.
  • Monthly wellness or home office reimbursement.
Personal Attributes:
  • Action-oriented mindset.
  • Passion for education.
  • Ability to work independently and perform under pressure.
  • Strong interpersonal skills with an ability to form effective working relationships with both internal and external partners.
Our Culture:

We are a remote-first company with a commitment to promoting honesty, consistency, and fairness across all subject areas and assessment types. We prioritize our employees' well-being and offer a comprehensive package that prioritizes overall well-being.

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