Technical Support Specialist

3 days ago

Batangas, Calabarzon, Philippines beBeeCustomer Full time ₱25,000 - ₱50,000
Job Overview

As a dedicated professional, you will be part of a leading Business Process Outsourcing company delivering tailored solutions to meet diverse client needs.

Key Responsibilities:
  • Provide top-notch technical support via phone, chat, or email.
  • Troubleshoot hardware, software, and connectivity issues with ease.
  • Guide customers through step-by-step solutions for effective problem-solving.
  • Document all technical issues and resolutions in our system for seamless tracking.
  • Educate yourself on the latest product knowledge and technical procedures to excel in your role.
  • Maintain high customer satisfaction by communicating effectively and empathetically.
Candidate Qualifications
  • Must be 18 years or older.
  • High school diploma or GED is required.
  • Fluency in English and Spanish is essential.
  • Basic understanding of computer systems and troubleshooting is crucial.
  • Strong analytical and problem-solving skills are necessary for success.
  • Excellent communication and customer service abilities are vital.
  • Previous tech support or IT helpdesk experience is highly desirable.

This role operates in a professional office environment, requiring prolonged sitting/standing while using a computer and telephone headset. Employees may occasionally need to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and exert force up to forty (40) pounds.

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