Front Desk Leader

19 hours ago

Pasig, National Capital Region, Philippines beBeeHospitality Full time ₱4,000,000 - ₱8,000,000
Job Description

Our goal is to create exceptional guest experiences that start from the moment they arrive. As a Front Office Manager, you will be responsible for leading a team of front desk employees and ensuring that every interaction with our guests is warm and welcoming.

A typical day for you will involve managing and coaching your team to deliver memorable guest experiences, engaging with guests to build personal relationships and resolve any issues, conducting regular inspections to ensure we are making a great first impression, and helping to prepare budgets and finding new ways to drive revenue.

You will also be responsible for training team members on PBX procedures and taking the lead during an emergency or crisis situation. Additionally, you will report into the Director of Rooms and manage a team across several specialisms.

Required Skills and Qualifications

We are looking for someone with a Bachelor's degree in Hotel Management or Business Administration, as well as 3 years of experience in Front Office/Guest Service, including management experience. You must also speak fluent English.

Benefits

We offer a competitive salary that rewards all your hard work, a full uniform, impressive room discounts, and some of the best training in the business. We also provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Others

At IHG Hotels & Resorts, we believe in creating inclusive teams where everyone feels welcome and valued. Our mission is to bring people together and create unforgettable experiences for our guests. If you share our values and are passionate about delivering exceptional customer service, then we would love to hear from you.

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