Fire Alarm System Specialist
1 week ago
We are seeking a seasoned Fire Alarm System Expert to oversee daily operations in our Service Department. The ideal candidate will efficiently manage customer communication, schedule service calls, and coordinate technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.
Key Responsibilities:- Manage incoming service calls and respond to off-hours inquiries.
- Schedule appointments and dispatch technicians for seamless customer service.
- Communicate with customers via email and phone, addressing concerns and service needs.
- Provide timely notifications and updates to customers.
- Assess fire alarm system issues remotely and determine the best course of action.
- Maintain accurate records and ensure compliance with industry standards.
- Experience: Minimum 1 year of hands-on experience with fire alarm systems.
- Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend solutions.
- Communication Skills: Strong verbal and written skills for effective customer interactions.
- Organizational Skills: Ability to prioritize tasks, manage schedules, and coordinate with technicians.
- Problem-Solving: Quick decision-making skills to determine service requirements.
- Certifications in fire alarm systems or related fields.
- Previous experience managing a service department or team.
This role offers a unique opportunity to work in a dynamic environment, utilizing your technical expertise to provide exceptional customer service.
Others:Please submit your application, highlighting your relevant experience and qualifications.
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