Collections Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeCollection Full time ₱35,000 - ₱80,000
Delinquent Account Resolution Specialist

The primary objective of this role is to ensure the timely resolution of delinquent accounts, fostering strong customer relationships and driving business growth through effective communication, negotiation, and problem-solving skills.

Job Responsibilities:
  • Contact customers via phone or email to resolve past-due accounts and secure payments
  • Determine reasons for delinquency and negotiate payment plans or full settlements
  • Update customer accounts accurately using CRM tools
  • Follow established guidelines to recommend appropriate collection remedies
  • Explain delinquency consequences and develop repayment schedules
  • Handle customer payment inquiries and resolve issues independently
  • Organize workflow and schedule follow-ups effectively
  • Maintain accurate account records for resolution tracking
  • Achieve key performance metrics while complying with policies
Key Qualifications:
  • Minimum 3-5 years collections experience required, with no more than a 3-month gap in recent employment
  • Minimum 1 year of remote work experience in previous employment
  • Experience managing 120+ days delinquent accounts and must have BPO experience
  • Demonstrated strong negotiation and problem-solving
  • Communication skills, with excellent proficiency in English, both verbal and written
  • Strong etiquette with phone calls, chat, email and interpersonal communication skills
  • Experience in debt loan collection, consumer lending, or personal finance
  • Familiarity with underwriting loans, financial statements, or payroll processes is a plus
  • Proficiency in CRM and call center systems, with an acute attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment

Our ideal candidate is a highly motivated individual who thrives in a dynamic, customer-centric environment. If you possess excellent communication skills, a keen eye for detail, and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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