Healthcare Data Coordinator

1 day ago

Manila, National Capital Region, Philippines beBeeMedicalContactCenterAssistant Full time ₱12,000 - ₱39,500
Job Title:

Medical Contact Center Assistant

">Job Description:", "
  • To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
  • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
  • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
  • Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
  • Assume responsibility for quality of data processed.
  • All other duties as needed or assigned.
", "Responsibilities:
  • Respond to medical information queries and product quality complaints in a timely and professional manner.
  • Manage and maintain accurate records of adverse drug reactions and ensure compliance with regulatory requirements.
  • Participate in drug safety data management processes, including call intake, documentation, and case follow-up.
  • Support the team in tracking key performance indicators and quality control processes.
  • Ensure the accuracy and integrity of data processed by assuming responsibility for quality assurance.
", "Requirements:
  • Bachelor’s or Master’s degree in Pharmacy, Life Sciences, Medical Science, or related fields + 6 months to 1 year of relevant experience.
  • BS/BA + 6 months to 1 year of relevant experience.
  • MA/MS/PharmD + 6 months to 1 year of relevant experience.
  • Associate degree + 2-3 years of relevant experience.
  • Non-degree + 3-4 years of relevant experience.
", "Experience:
  • Excellent written and verbal communication skills.
  • Ability to manage inbound and outbound calls efficiently.
  • Strong analytical and problem-solving skills.
  • Technical proficiency in Microsoft Office applications.
  • High degree of accuracy and attention to detail.
", "Preferred Qualifications Include:
  • Degree preferred in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
  • Experience in call center processes is an advantage.

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