Disaster Relief Customer Service Agent

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱30,000 - ₱48,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities
  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Qualifications and Skills
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits
  • HMO plus dependent and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

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