Global Services Leader

23 hours ago

Lipa City, Calabarzon, Philippines beBeeOpenSource Full time $90,000 - $120,000
Lead a High-Performing Team

The role of Support Supervisor at our organization is to lead and grow a high-performing team of Technical Support Engineers across time zones. Your primary focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team.

You will guide, coach, and support engineers in solving complex customer challenges, while ensuring they have the tools, processes, and culture they need to succeed. This role fits within a well-defined structure: you will report to a Support Manager and be directly responsible for a group of world-class Technical Support Engineers.

Responsibilities
  • Mentor and coach engineers through technical and non-technical challenges
  • Manage scheduling, coverage, escalations, and rotation planning
  • Promote accountability, learning, and consistency within your team
  • Drive continuous improvement in our operations and service delivery
  • Track KPIs such as SLA performance, response/resolution times, CSAT, and internal process adherence
Requirements
  • Comfort working across time zones and cultures
  • Prior experience as a Technical Support Engineer or DBA
  • Experience managing or leading remote or globally distributed teams
  • Strong technical depth in Linux and open source databases
What We Offer

Our staff receives generous benefits including flexible work hours and various paid time off programs, all equipment for your remote office, funds for career development, ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance.

At our organization, we believe an open world is a better world. Our mission is to enable everyone to innovate freely by providing the best open source database software, support, and services. We make databases and applications run better through expertise and open source software built with the community.

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