Global Customer Support Professional

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time $60,000 - $80,000

We are a multinational company providing customer support and CX services for tech companies worldwide. Our team is comprised of passionate individuals who work together to deliver exceptional results.

Job Description

Customer Support Specialist

As a Customer Support Specialist, you will be responsible for delivering top-notch customer service via chat and email. You will work closely with our team to resolve customer inquiries, build strong relationships, and meet key performance indicators (KPIs).

You will have the opportunity to develop your skills in cutting-edge technology, maintain working knowledge of our clients' products and services, and collaborate with developers and other departments.

Required Skills and Qualifications
  • Native Chinese and English upper intermediate (B2 level)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Others

We welcome people from various backgrounds and experiences. To join our team, send your CV in English, highlighting your outstanding skills. For more information, visit our website at www.supportyourapp.com.

Our assessment process is unbiased, and we do not discriminate against candidates based on their characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

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