Customer Advocate

3 days ago

Pasig, National Capital Region, Philippines The Results Companies Full time
Customer Advocate - Alaska Campus

A Customer Advocate is the program's frontline support and acts as a link between customers and businesses. In consumer sales, you will be responsible for helping resolve product issues, answering account and billing questions, and in some cases, making new sales. For business-to-business sales, the representative will usually solve specific product quality or integration issues. In such cases, the representative will work closely with an account manager or sales representative.

This role requires strong communication skills, customer service experience, time management, and interpersonal skills.

How can you make a difference?
  • Act as a brand ambassador reflective of the company values and ensure compliance with all existing policies, regulations, and applicable laws.
  • Initiate genuine conversations, share advice and product knowledge by interacting with the customer in a personalized way and ensure they feel welcomed, heard, and valued.
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
  • Build rapport with the customer and actively listen to the issues that may have arisen.
  • Maintain up-to-date information in the customer database about performed activities and handled transactions.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
  • Meet quantitative performance metrics as outlined.
  • Collaborate with peers and leadership, provide insights related to customer experience, share ideas with the team, and actively participate in daily meetings and performance improvement initiatives.
  • Exhibit a willingness to learn and adapt; be flexible to change and open to trying new ways of doing things.
To join our team, you need:
  • To be at least a high school graduate.
  • A minimum of six (6) months of direct customer service experience in a BPO setting is required. Previous experience in supporting a UK customer service program is an advantage.
  • Excellent proficiency in communicating in the English language and the capability to recognize different people's styles and adjust communication accordingly regardless of the channels in which customers are served.
  • Exceptional listening and negotiating skills.
  • Must be calm, composed, and empathetic in addressing customer needs.
  • Ability to work in a dynamic environment and quickly adapt to changing work conditions.
  • Excellent computer knowledge and skills; can navigate multiple systems and use specialized software and tools to answer customer inquiries and concerns.
  • Ability to work independently.
  • Ability to work flexible hours to meet customer needs including nights, weekends, and holidays.
Why join our ResultsCX team?
  • Add your unique talent to our team.
  • Explore opportunities to grow personally and professionally.
  • Earn and save, we've got you covered with Paid Training, Employee Performance Incentives, Healthcare Benefits, and Paid Time-Offs.
  • We value your mental health with work-life balance.
  • Be a part of an inclusive culture, work with a diverse team.
  • Provide unbelievable service that makes a customer's day a little brighter.

If this sounds like a challenging opportunity to you, don't miss out Training Classes are forming now We have limited slots. So, apply now and SECURE your spot

ResultsCX is an equal opportunity employer that values diversity and inclusion. Be part of our team as a Customer Experience Representative, and you will enjoy limitless opportunities for development and growth

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