Global Customer Experience Representative

1 day ago


Paranaque City, Calabarzon, Philippines JKILC Full time

Company Overview

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JKILC is a renowned travel agency established in 1993, boasting four Japanese sales offices and numerous accolades from top businesses worldwide. As a one-stop shop for travel services, our team of knowledgeable, passionate, and eager Travel Buddies is dedicated to delivering exceptional experiences for our clients.

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Job Description

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We are seeking an experienced Ticketing Agent to join our team. The successful candidate will be responsible for managing client reservations and bookings for flights, ensuring precision and effectiveness. Additionally, the role involves issuing tickets, checking passenger details, handling refunds, cancellations, and changes in accordance with corporate guidelines.

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Key Responsibilities:

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  • Manage client reservations and bookings for flights">
  • Issue tickets and check passenger details">
  • Handle refunds, cancellations, and changes in accordance with corporate guidelines">
  • Deliver exceptional customer service by responding to questions and issues about bookings and tickets">
  • Maintain thorough records of all bookings, deals, and correspondence with clients">
  • Collaborate with other departments and outside partners to ensure smooth service delivery">
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Required Skills and Qualifications:

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  • Bachelor's degree holder">
  • At least 1 year of working experience in Ticketing">
  • Amenable to work on site">
  • Able to attend face-to-face interviews when requested">
  • Experience working in BPO or Travel Agency Company">
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Benefits:

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  • Travel benefits">
  • Leave credits">
  • Exclusive trainings">
  • Communication allowance">
  • Laptop provided during Saturday for work-from-home arrangement">
    • ">

Work Arrangement:

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We offer a flexible work arrangement that includes working on-site from Monday to Friday and working from home on Saturdays.

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Salary:

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The salary for this position is PHP 25,000 - PHP 35,000 (negotiable based on years of experience).

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Recruitment Process:

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We follow a structured recruitment process that includes an initial interview, second interview, final interview, and job offer.



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