Team Leader

4 days ago


Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,400,000
Customer Service Manager

This role involves managing a team of customer service officers responsible for handling customer inquiries and complaints via phone, email, and social media. The ideal candidate will have experience in customer service management and be able to lead and motivate their team to achieve excellent results.

  • Manage a team of customer service officers to ensure they are meeting performance targets.
  • Develop and implement effective training programs to improve customer service skills.
  • Monitor and analyze customer feedback to identify areas for improvement.

The successful candidate will have:

Key Responsibilities
  1. Manage customer service teams to deliver exceptional customer experiences.
  2. Develop and implement strategies to improve customer satisfaction.
  3. Lead and motivate the customer service team to achieve performance targets.
Requirements

To be considered for this role, you will need:

  • Proven experience in customer service management.
  • Excellent leadership and communication skills.
  • Able to work in a fast-paced environment.
Benefits

This role offers:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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