Cloud Infrastructure Support Professional

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCareer Full time ₱1,500,000 - ₱2,500,000
Cloud Support Specialist

We are seeking a highly skilled Cloud Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting services for clients across Microsoft 365, Azure AD, Windows Server, and Modern Workplace platforms.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to work in a fast-paced environment and contribute to the success of our organization. As a Cloud Support Specialist, you will be part of a dynamic team that provides top-notch technical support and services to our clients.

Responsibilities
  • Provide Level 2 technical support for clients across Microsoft 365, Azure AD, Windows Server, and Modern Workplace platforms.
  • Administer, support, and troubleshoot issues in Azure AD, Intune, Exchange Online, Teams, SharePoint, and Windows 10/11 environments.
  • Assist in implementing and managing cloud-based projects including migrations, deployments, and upgrades.
  • Monitor and maintain client environments using remote management tools and best practices.
  • Collaborate closely with the Service Desk, Level 3 engineers, and project teams to ensure efficient incident resolution and project delivery.
  • Contribute to technical documentation and knowledge base articles to support internal and client use.
  • Participate in an on-call support roster as required.
Requirements
  • Mandatory:
  • Min 3 years' experience in a Level 2 Systems Engineer or similar role within an MSP environment.
  • Strong experience with Azure Active Directory, Microsoft 365 suite, Windows Server, and Intune.
  • Experience supporting cloud services, modern desktop environments, and hybrid infrastructure.
  • Proficiency in troubleshooting authentication, endpoint, and collaboration issues in Microsoft ecosystems.
  • Microsoft certifications (e.g., MS-102, AZ-104, or equivalent).
  • Experience with PowerShell scripting, endpoint management, and conditional access policies.
  • Exposure to security best practices and compliance within Microsoft cloud environments.
  • Familiarity with ITIL processes including incident, change, and problem management.
Benefits
  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past
  • Career growth and development opportunities

Please attach your CV and we will be in touch for a confidential chat.
This is a remote position.

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