Highly Skilled Workforce Management Expert Wanted
1 day ago
Workforce Management Analyst
About the Role:We are seeking a highly skilled Workforce Management Analyst to provide vision and leadership in workforce management areas such as forecasting, scheduling, and analysis.
The successful candidate will be responsible for maintaining accurate forecasts, capacity plans, and schedule plans, ensuring timely and precise generation of these plans, and offering strategic recommendations to improve productivity while balancing service levels.
This role requires close collaboration with operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/client requirements balance.
The analyst will also coordinate with other departments to identify hiring strategies and required tour groups for new programs and attrition replacements, manage the implementation of new programs from a forecast, capacity planning, and scheduling perspective, and facilitate daily and weekly meetings among key stakeholders.
Key Responsibilities:- Maintain accurate forecasts, capacity plans, and schedule plans.
- Develop processes for shift types, vacations, and other schedule exceptions strategies.
- Coordinate with other departments to identify hiring strategies and required tour groups for new programs and attrition replacements.
- Facilitate daily and weekly meetings among key stakeholders.
In order to excel in this role, you should have 2+ years of previous contact center WFM experience, high proficiency with computers, excellent knowledge and use of word processing, spreadsheets, and database systems, experience with WFM tools, broad knowledge of inbound contact center environment, exceptional verbal and written communication skills, ability to multi-task in a professional and courteous manner, superb listening, probing, negotiation, and de-escalation skills, analytical and troubleshooting expertise, and ability to provide on-call support and work a flexible schedule.
About Us:We are a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.
We specialize in actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
-
Highly Skilled Data Engineer Wanted
1 day ago
Lipa City, Calabarzon, Philippines beBeeDataEngineer Full time ₱6,000,000 - ₱8,000,000Job OverviewWe are seeking a highly skilled Data Engineer to design, build and maintain our data infrastructure. This is a critical role that requires collaboration with cross-functional teams to ensure efficient data processing, storage and accessibility.The successful candidate will have strong proficiency in Python for data processing and automation, as...
-
Highly Skilled Analytics Professional
1 day ago
Paranaque City, Calabarzon, Philippines beBeeAnalytics Full time ₱800,000 - ₱1,500,000Job Title: GTM and Analytics ExpertDescription:We are seeking a highly skilled Analytics Specialist to join our team. As a key member of our organization, you will be responsible for implementing and maintaining Google Tag Manager (GTM) across various web properties.Your primary task will be to help internal and external clients add complex tracking and fix...
-
Highly Skilled Software Architect
1 day ago
Paranaque City, Calabarzon, Philippines beBeeSoftware Full time $150,000 - $200,000Lead Full Stack Engineer Job OpportunityWe are seeking a highly skilled and experienced Lead Full Stack Engineer to join our team. As a key member of our technology organization, you will play a crucial role in designing and implementing new systems and components.Job Description:This is an exciting opportunity for someone who is passionate about taking on...
-
Expert Data Analyst Wanted
1 day ago
Paranaque City, Calabarzon, Philippines beBeeDataAnalyst Full time $25,000 - $50,000Expert Data Analyst WantedWe are seeking a skilled data analyst to join our team of experts in delivering high-quality data analysis services.As a data analyst, you will be responsible for analyzing complex data sets, identifying trends and patterns, and providing actionable insights to clients. You will work closely with our team of analysts to develop and...
-
Highly Skilled IT Support Specialist Wanted
24 hours ago
Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱509,000 - ₱636,199IT Support Specialist Role OverviewWe are seeking a highly skilled IT Support Specialist to provide exceptional customer service and technical expertise in resolving general and complex support issues.Key Responsibilities:Offer remote resolution of common IT problems for PC, Mac, and Chromebook devices, and act as local enforcer of non-automated IT security...
-
Workforce Specialist
1 week ago
Paranaque City, Calabarzon, Philippines Straive Full time ₱150,000 - ₱300,000 per yearWorkforce SpecialistGet AI-powered advice on this job and more exclusive features.Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist.Strong analytical and problem-solving skills.Proficiency in workforce management software and tools.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and...
-
Paranaque City, Calabarzon, Philippines beBeeDevelopment Full time $60,000 - $80,000Job DescriptionWe are seeking a highly skilled Proposal Development Specialist to join our team. This role involves managing multiple proposals simultaneously, ensuring that each submission is clear, accurate, and strategically positioned to win.The successful candidate will be responsible for drafting, reviewing, and editing proposal responses, executive...
-
Highly Skilled Administrative Professional
23 hours ago
Paranaque City, Calabarzon, Philippines beBeeParalegal Full time ₱53,000 - ₱85,460Executive Assistant - Paralegal/Law Firm ExpertWe are seeking a skilled Executive Assistant with paralegal or law firm experience to support our organization.Key Responsibilities:Provide administrative and legal support, including document preparation, file management, and coordination with counsel or staff.Manage calendars, schedule meetings, and coordinate...
-
Paranaque City, Calabarzon, Philippines beBeeEngineer Full time ₱1,500,000 - ₱2,000,000Infrastructure Specialist OpportunityWe are seeking an experienced Infrastructure Specialist to lead the design, deployment and management of scalable infrastructure systems.Main ResponsibilitiesDesign and deploy high availability infrastructure systems using on-premises, cloud or hybrid environments.Develop and implement automation scripts using Terraform,...
-
Workforce Manager
23 hours ago
Paranaque City, Calabarzon, Philippines beBeeResource Full time $80,000 - $100,000Job Title: Resource CoordinatorAs a key member of our team, the Workforce Manager plays a vital role in ensuring that engineers are utilized to their full capacity.The primary goal of this position is to address issues of scheduling and coordination of work, while also providing other duties of a broadly organizational nature as needed.This is a remote...
