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Corporate Trainer

7 days ago

Quezon City, National Capital Region, Philippines Job Resources Full time
Job Description
As a Corporate Trainer at Job Resources, you will play a crucial role in preparing customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information, and the necessary customer service skills.

Main Responsibilities
• Creates lesson plans for training delivery; reviews, evaluates, and modifies the training curriculum as necessary.
• Provides clear instruction using various techniques and activities; enforces adherence and attendance of participants; maintains a positive learning environment.
• Evaluates learning and mastery of content, skills, and procedures; provides feedback and guidance to learners; enforces company rules and policies during training hours.

Additional Responsibilities
• Completes daily, weekly, and end of training reports and submits them to relevant parties; signs off trainees with individual reports to the operations supervisor; records and explains training attrition.
• Partners with QA to determine areas of opportunity in CSR performance; evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs.
• Recommends training initiatives to support operations in surpassing KPIs and metrics; develops action plans to remedy deficiencies.

Requirements
• Bachelor's Degree in any field
• At least three years of experience in a call center or similar industry
• Project Management skills and MS Office
• Excellent verbal and written communication skills
• Amenable to work night shifts and onsite in Quezon City.
• Mid-Senior level