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ServiceNow Developer Lead

2 months ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Title: ServiceNow Developer Lead

Gratitude Philippines is seeking a highly skilled ServiceNow Developer Lead to join our team. As a key member of our organization, you will be responsible for designing, developing, and deploying cutting-edge solutions on the ServiceNow platform.

Key Responsibilities:
  • Design and develop complex ServiceNow applications, including HRSD modules.
  • Lead the implementation of ServiceNow solutions, ensuring seamless integration with related systems.
  • Perform scoping of new requirements and configure HR criteria, document templates, and HR profiles.
  • Define and manage HR services, categories, HR service catalogs, catalog items, and lifecycle events.
  • Establish integrations between ServiceNow and other existing systems, including external ones.
  • Provide 2nd/3rd level ServiceNow support, resolving incidents/enhancements/defects using a mix of JavaScript and server-side Java.
  • Apply innovative and proven technological approaches to solve complex business challenges.
  • Review and enhance designs for usability, meticulously scrutinize testing scenarios, and refine test cases to guarantee the quality of applications.
  • Collaborate closely with users to review test results, ensuring they align seamlessly with expected outcomes.
  • Contribute through technical assessments, written documentation, and expert insights.
  • Cultivate a collaborative mindset, actively participating in continuous improvement by sharing experiences and knowledge within the team.
Requirements:
  • Bachelor's Degree in Computer Science, Software Engineering, or any relevant field.
  • Minimum 8 years of working experience in IT.
  • Minimum 5 years working experience in ServiceNow.
  • Hands on experience with ServiceNow platform, HRSD module.
  • Strong problem analytical, problem-solving skills, and good communication skills.
  • High analytical skills, independent but also structured work in a team.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Application Developer.
  • ServiceNow Certified Implementation Specialist IT Service Management.
  • ServiceNow Micro-Certification Flow Designer (preferred).
  • ServiceNow Micro-Certification Performance Analytics (preferred).
  • ServiceNow Micro-Certification Application Development Process Creator (preferred).
  • ServiceNow Micro-Certification Citizen Developer Application Creator (preferred).
Skills:
  • Detail-oriented.
  • English.
  • ServiceNow Cert App Developer.
  • ServiceNow Cert Implement Spec.
  • ServiceNow Cert System Admin.
  • ServiceNow CMDB.
  • ServiceNow Development.
  • ServiceNow implementation.