Customer Service Representative

1 month ago

Malolos, Central Luzon, Philippines Lexie Staffing And Business Consulting Full time

Job Description:


A highly skilled Customer Service Representative is sought after by Lexie Staffing And Business Consulting to provide exceptional customer experience as an Exceptional Experience Specialist. The successful candidate will be responsible for delivering top-notch service by responding to inbound and outbound calls, addressing customer inquiries, troubleshooting issues, and processing transactions.



About the Role:

  • Key Responsibilities:

Customer Interaction:



  • Answer inbound calls from customers in a polite, professional, and timely manner, providing accurate and clear information to resolve their queries efficiently.
  • Maintain a positive and empathetic attitude toward customers at all times, ensuring that each interaction leaves a lasting positive impression.
  • Handle customer inquiries regarding products, services, billing, or technical support with the utmost professionalism and courtesy.
  • Identify opportunities to upsell or cross-sell products and services that meet the customer's needs, driving revenue growth for the company.

Problem Resolution:



  • Thoroughly investigate customer complaints, taking ownership of resolving the issue in a timely and efficient manner.
  • Demonstrate active listening skills, asking clarifying questions to ensure a complete understanding of the customer's concern.
  • Communicate solutions or alternatives effectively, following up to ensure the issue is fully resolved and the customer is satisfied.

Product/Service Knowledge:



  • Stay up-to-date on company products, services, and policies, leveraging this knowledge to assist customers and identify opportunities to enhance their experience.
  • Continuously learn about updates and changes in the company's offerings, procedures, or technologies, adapting quickly to remain current.

Education & Experience:



  • A high school diploma or equivalent (required); some college or customer service certifications are a plus.
  • Prior call center or customer service experience is highly valued, demonstrating a proven track record of delivering exceptional service.

Working Conditions:



  • This role may require full-time or part-time availability, including evenings, weekends, and holidays, depending on business needs.
  • Work may be conducted on-site or remotely, offering flexibility while maintaining productivity.

Compensation:



  • A competitive hourly wage or salary is offered, commensurate with experience (approximate range: $45,000 - $60,000 per year, based on industry standards).
  • Benefits include health insurance, paid time off, and retirement plans, subject to company policy.

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