Customer Service Liaison

5 days ago


Morong, Philippines beBeeInsurance Full time $20,000 - $30,000
Healthcare Representative

This role is accountable for providing top-notch customer service to callers inquiring about patient medical bills, insurance plans, and Explanation of Benefits (EOB) forms. The ideal candidate will be skilled in addressing a variety of incoming calls and ensuring that each caller receives the most accurate and helpful information.

Key Responsibilities:
  • Troubleshoot complex billing inquiries and provide explanations on benefits coverages and course of action.
  • Ensure proper documentation, recording, and closure of issues to guarantee seamless communication and resolution.
Requirements:
  • A minimum Associate's degree (2 years), with a preferred Bachelor's degree in a related field.
  • At least one year of customer service experience in a high-volume, fast-paced environment (Healthcare call center experience is highly valued).
Benefits:
  • Friendly and collaborative work environment.
  • Ongoing training and development opportunities to enhance skills and knowledge.
Preferred Skills:
  • Fluency in English.
  • Knowledge of ICD-10 and CPT Codes and various insurance plans.


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