Lead Customer Advocate

6 days ago

Morong, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via various support channels, including email, phone, and chat platforms.

  • You will be the first point of contact for customers with complaints and questions, providing timely and effective solutions to their issues.
  • You will work closely with both product and support teams to resolve potential issues and ensure customer satisfaction.
  • Communicating resolutions clearly, effectively, and efficiently to clients is key to success in this role.

A strong empathy and ability to understand the customer is crucial in this position, as well as excellent communication skills and a positive attitude.

  • To be successful in this role, you must have excellent verbal and written English communication skills, high organization skills, and attention to detail.
  • You should also be an experienced user of MS Office, including Word, Excel, and Outlook.
Requirements
  • Bachelor's degree preferably in Business Administration or related field.
  • At least 1-2 years' experience in a Customer Support role.

We offer a dynamic and supportive work environment, where you can develop your skills and grow your career. If you are motivated, enthusiastic, and passionate about delivering exceptional customer service, we encourage you to apply.

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