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Training Head Manager

2 weeks ago

Makati City, National Capital Region, Philippines HR TechX Corp. Full time
Job Overview

The Front of House (FOH) Training Head is responsible for leading the development, implementation, and management of training programs that ensure exceptional service standards, operational efficiency, and employee engagement within the FOH teams.

Main Responsibilities:
  1. Training Needs Analysis
  • Conduct skills gap assessments to identify performance challenges within the FOH team.
  • Use data from performance reviews, customer feedback, and audits to inform training needs.
Training Design and Career Planning
  • Develop structured, scalable training programs for all FOH roles.
Training Administration and Evaluation
  • Manage training logistics, scheduling, and resource allocation.
Certification and Audit for FOH Operations
  • Design and manage a certification program for FOH staff on topics such as service excellence, health and safety, and product knowledge.
Continuous Improvement and Innovation in Training Programs
  • Stay up-to-date with emerging training methods and technologies.
Requirements:
  • Bachelor's degree in Culinary Arts, Hospitality Management, or a related field.
  • Minimum 5 years' experience in a leadership role within FOH Operations or a similar position in the hospitality industry.
  • Proven ability to conduct Training Needs Analysis, develop training modules, and design instructional programs.
  • Strong strategic analysis and problem-solving skills.